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Welcome to Propenu

By accessing or using our platform, you agree to these Terms & Conditions and our Privacy Policy. Please read carefully.

These Terms & Conditions ("Terms") govern your access to and use of the Propenu website, mobile application, and all related features, tools, and services (collectively referred to as the "Platform" or "Services").

Propenu ("we", "our", "us") provides a technology-driven real estate platform that enables users to list, search, discover, and enquire about properties, and to communicate with other users including buyers, sellers, owners, agents, builders, and developers.

By accessing, browsing, registering on, or using the Propenu Platform or Services, you agree to be bound by these Terms, along with our Privacy Policy and any other applicable policies. If you do not agree to these Terms, you should not access or use the Platform or Services.

These Terms apply to all users of the Platform, including but not limited to owners, buyers, sellers, landlords, tenants, agents, builders, developers, advertisers, and general website visitors.

Propenu reserves the right to modify or update these Terms at any time. Changes will be effective upon posting on the Platform, and continued use of the Services constitutes acceptance of the updated Terms.

1. Acceptance of Terms

By accessing or using the Propenu Platform or Services, you agree to be bound by these Terms & Conditions and all applicable policies, including the Privacy Policy.

If you do not agree to these Terms, you must not access or use the Platform.

Your continued use of Propenu after any updates or changes to these Terms constitutes your acceptance of the revised Terms.

2. User Accounts

Some features of the Propenu Platform require users to create an account. Users must provide accurate, current, and complete information during registration and keep their account details updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. Users may choose to deactivate their account at any time.

Propenu is not responsible for any loss or damage resulting from unauthorized access to your account due to your failure to secure your credentials.

Propenu reserves the right to suspend, restrict, or terminate accounts that violate these Terms, applicable laws, or engage in fraudulent, misleading, or harmful activities.

3. Listings & Content

Key Requirements:

  • Users may create, upload, and manage property listings on the Propenu Platform
  • All listings must contain accurate, complete, lawful, and up-to-date information
  • Propenu follows a KYC-based verification process and applies verification checks to reduce spam and fraud

While Propenu takes reasonable steps to verify users and listings, the responsibility for accuracy, legality, and validity remains with the user who posts it.

Users must ensure that their listings do not infringe any third-party rights, including ownership, contractual, or intellectual property rights.

Propenu is not a party to any transaction between users and does not guarantee the outcome, completion, or quality of any property deal arising from listings on the Platform.

Propenu may review, approve, modify, restrict, or remove any listing or content that violates these Terms, applicable laws, or platform policies, or that is misleading, incomplete, or harmful.

4. Ads & Sponsored Listings

Propenu may display advertisements, promoted content, sponsored listings, banners, or featured placements across the Platform.

Sponsored or promoted listings may receive higher visibility, such as priority placement in search results, locality pages, or homepage sections.

Advertisers may include owners, agents, builders, developers, banks, or other real estate–related service providers.

Important Notice:

Participation in paid promotions or sponsored placements does not guarantee leads, enquiries, or transaction outcomes.

Propenu does not endorse or guarantee the accuracy, quality, or legality of any advertised or sponsored content, including advertisements from banks or service providers

Users acknowledge that sponsored content is part of Propenu’s business model and agree to the display of such content while using the Platform.

5. Intellectual Property

All content, software, design, logos, trademarks, and materials available on the Propenu Platform are owned by or licensed to Propenu, unless stated otherwise.

Users are granted a limited, non-exclusive, non-transferable right to access and use the Platform for personal or business purposes in accordance with these Terms.

Prohibited Actions:

  • • Users must not copy, reproduce, modify, distribute, sell, or create derivative works from any part of the Platform without prior written permission from Propenu.
  • • Use of Propenu’s name, logo, branding, or trademarks without authorization is strictly prohibited

Any feedback, suggestions, or ideas shared with Propenu may be used by Propenu without obligation or compensation to the user.

6. Lead Management & Analytics

Propenu provides tools that allow users to receive, view, manage, and respond to enquiries or leads generated through the Platform.

Analytics and insights may be provided to help users understand listing performance, engagement, and response activity.

Your Responsibilities:

  • • Lead and analytics data is provided only for the user’s internal use in relation to their listings or business
  • • Users must not share, sell, distribute, or misuse lead data or analytics information without proper consent or legal basis.
  • • Decisions made based on leads or analytics are the sole responsibility of the user

Propenu does not guarantee the volume of leads, user intent, or conversion outcomes, and analytics data reflects user interactions and trends, not guaranteed results.

7. Fees and Payments

Certain features or services on Propenu may require payment, including subscription plans or promotional services.

All applicable fees, pricing, and payment terms will be clearly communicated at the time of purchase.

Subscription Details:

  • • Fees paid are non-refundable, unless otherwise stated in a specific refund or cancellation policy
  • • Users agree to pay all fees associated with the services they choose to use.
  • • A subscription is valid for one property only and is non-transferable to another property or another user; once the listed property is sold or rented, the remaining subscription period cannot be reused and a new subscription will be required for new property.
  • • Failure to complete payment may result in restricted access, suspension, or termination of paid features or services.

Propenu reserves the right to modify pricing, subscription plans, or payment structures, with prior notice where applicable.

8. Privacy

Propenu respects user privacy and is committed to protecting personal data.

The collection, use, storage, and processing of personal information is governed by Propenu's Privacy Policy.

By using the Propenu Platform, users consent to the handling of their information in accordance with the Privacy Policy.

Users are encouraged to review the Privacy Policy to understand how their data is managed and protected.

9. Prohibited Activities

Users agree not to engage in any of the following activities:

  • Posting false, misleading, fraudulent, or unlawful property information or content.
  • Using the Platform for any illegal purpose or in violation of applicable laws or regulations.
  • Attempting to hack, disrupt, damage, or interfere with the Platform, servers, networks, or security systems.
  • Misusing, copying, scraping, selling, or distributing Platform data, leads, or content without authorization.
  • Impersonating another person, entity, or misrepresenting identity or authority.
  • Uploading content that infringes third-party rights, including ownership, contractual, or intellectual property rights.
  • Using automated tools, bots, or scripts to access or interact with the Platform without permission.
  • Engaging in abusive, harmful, defamatory, or offensive behaviour toward other users or Propenu.

10. Disclaimers & Liability

Limitation of Liability:

Propenu provides the Platform and Services on an "as is" and "as available" basis without warranties of any kind.

To the maximum extent permitted by law, Propenu shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of the use or inability to use the Platform.

Propenu does not guarantee uninterrupted access, error-free operation, or specific results from using the Platform.

Propenu is not responsible for any losses, damages, delays, or disputes arising from interactions or transactions between users.

Property listings, analytics, leads, and other content are provided for informational purposes only.

Users acknowledge and agree that they are solely responsible for their use of the Platform.

11. Termination

Propenu may suspend or terminate a user's account if the user violates these Terms, applicable laws, or platform policies.

Accounts may also be restricted or terminated in cases of fraudulent, misleading, abusive, or harmful activities.

Users may deactivate their account at any time, and Propenu may terminate accounts for policy violations; in either case, any obligations or responsibilities that arose while the account was active will continue to apply.

12. Governing Law or Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Jurisdiction:

All disputes, claims, or legal proceedings arising out of or relating to the use of the Propenu Platform or Services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

13. Changes to Terms

Propenu may update or modify these Terms & Conditions from time to time.

Any changes will be effective once posted on the Platform with a revised effective date.

Continued use of the Propenu Platform after such changes constitutes acceptance of the updated Terms.

Users are encouraged to review these Terms periodically to stay informed.

If you have questions about these Terms & Conditions, please contact us.